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received the case after about 6 weeks. had the extra heavy duty case on the phone for approx.

1 month. they advertise that you can drop the case from 20 plus feet and maintains the integrity of the case and phone. This past weekend i had the case in a back back with some personal items. A towel, wallet, bug spray and some other small essentials for hiking.

when i got home i noticed the glass on the case was cracked. I contacted the support department to find that they DO NOT GUARANTEE any part of the case.

I would never recommend this case or company to anyone. poor customer service with a product that does hold up to it's advertising

Product or Service Mentioned: Case Boss Iphone 7 Plus Cell Phone Case.

Reason of review: Bad quality.

Preferred solution: Full refund.

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Fayetteville, North Carolina, United States #1346551

after another attempt at requesting a replacement for the screen protector, below is their response. They have no warranty if damaged while in use ...

Yep you read that correctly.

Case Boss

11:37 AM (32 minutes ago)

Hi Tony,

Thank you for writing us back.

We're sorry if you felt that way about our product. If this happened while in use, sorry, but this is not covered by our replacement conditions.

We understand this concern, however, we have policy in replacing items.

Thank you. Ruben Case-Boss Support

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