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Exchange, Refund and Cancellation Policy
Product or Service Quality

Ordered (2) iPhone 6 cases for my wife and me and (2) waterproof speakers in March 2017. It’s been over a year and still no cases or speakers have shown up to my mailbox! Contacted seller and gave me a tracking number that was never found on the shipping website. Sent countless emails asking for info and they said :

“Thank you for contacting us back and we do apologize for the delay.

This is not our intention for you to wait this long about the arrival of your order.

We are doing our best for you to receive this item soonest possible time and also to fix this issue.

As of this time we haven't received yet any response coming from them.

However, we assure that you will receive your ordered item.

Again, thank you for patience and understanding.



Case-Boss Support”

That was the last email they sent me 2 months ago! I’ve been asking for my money back since August 2017 and got no responses about any refunds just shipping excuses! I lost about $53.

Product or Service Mentioned: Case Boss Shipping Service.

Reason of review: Order processing issue.

Company wrote 0 private or public responses to the review from May 18.
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Ordered m y case about a month ago, got a tracking number, and have kept track of it. Now, I'm in NC.

Here's how it tracked ; China, Queens NY, Spokane WA, and now undeliverable in Walla Walla WA. WTF.

Have contacted Case Boss, dealing with "Kristo". Surprisingly they seem to be making an effort, but after reading all the reviews, Im thinking I got stuck also !


Me too.The world of give me the money!!


Same thing happened to me. I also bought the phone case with free shower’s been 15 months and no sign of either.

I also get the same reply from Jayson at Case Boss.

Are you interested in banding together with others experiencing the same issue and taking it up legally? I want to see these cowboys go busy.

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